Terms and Conditions

Payment

Full payment is required at the time of booking.

Cancellations for individual bookings

Payments will be refunded for cancellations received not less than 10 days prior to the date of arrival minus a $10 administrative charge.

We reserve the right to charge the full amount of the original booking for cancellations received within 3 full days of the anticipated date of arrival.

We will, however, make every effort to re-book the room for the period in question and, if successful, we will return the room charges for the nights that were booked minus a deposit fee of $100.

The above policies also apply in principle to reservations made using any Gift Certificate.

No show

If you have not contacted us and fail to check-in by 9pm on the day of your reservation the booking will be deemed a no-show. The room will be offered for immediate re-booking at that time. In the event of a no-show, the outstanding balance (incl. all taxes) for the whole length of stay as booked will be charged in full to the credit card on file. We will then seek to re-book the room for any additional nights of the original reservation. If successful, the pro-rated balance minus the original deposits and a $20 administrative charge will be credited back to the card.

Check-out and check-in

Check-out is 11am. Late check-out can be arranged in advance.

Our regular check-in times are between 2pm and 5pm. Should you be delayed or plan on arriving outside of these hours please call us to make arrangements for a late check-in.

Pets

We are not able to accommodate pets but can recommend local kennels and catteries.

Children

We do not supply cots for babies and infants.

Smoking

Smoking is not permitted in The Haven.

Allergies

Please inform us when booking if you have any special dietary requirements.

Privacy Policies

The personal information you provide(such as your name and email) is only used to contact you regarding the booking. With your permission, we may use your email address to let you know about upcoming events at Peppermint Ridge Farm, package deal offers and the like. Emails will always have an unsubcribe link.

Your personal information will not be sold or given to any third party.